Overview
Shipping, Refund & Return Policy for JC Handicrafts
- International & Domestic Shipping
As a B2B handicraft exporter, all our shipments are processed based on the mutually agreed commercial terms (FOB, CIF, or Ex-Works) specified in your official Proforma Invoice. Shipping costs, customs clearances, and transit durations will vary depending on your destination port and total order volume. - Lead Time & Delivery
Production lead times generally range between 30 to 45 days after the clearance of your advance deposit. Any unexpected delays caused by custom inspections, shipping line schedules, or port congestions will be communicated to the buyer immediately. - Claims & Damages
We ensure export-grade sturdy packaging for all items. However, buyers must inspect the shipment within 7 days of arrival at their destination port. If any items are found broken or damaged during transit, clear photographic or video evidence must be submitted to export@jchandicraft.com for evaluation. - Refunds & Cancellations
Since our premium handicrafts are made-to-order and often customized for wholesale client specifications, orders cannot be canceled or refunded once production has officially begun. For verified genuine quality defects reported within the 7-day inspection window, we will offer appropriate credit notes or replacements in your subsequent order.